Holiday home drama
I activated my holiday home from the 29th Aug to the 31st Aug & it gave me a quote of less than R60 I can’t remember the exact amount. Saturday I wanted to pay & I check on the app to my surprise it says I owe R2477. I immediately called the contact center & I was told that it’s an error that would be escalated to the finance department. I went to Checkers & paid R920. Today I checked the app again & it says I owe R738.74 & I called the contact & speak to Anna who tells me I’m in arrears cause of my holiday home which she says was active from the 29th Aug until the 25 Sept 20. The is no way I would have activated my holiday home for a month. Now my account is in arrears with R738.74 with an amount I don’t know about. The team leader advised that the matter would be escalated to the relevant department for investigation.
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
The same system that made an error with the R2477 also made an error with my holiday home service. I activated the service for only 3 days.
The same system that made an error with the R2477 also made an error with my holiday home service. I activated the service for only 3 days.
As an apology to me as one of your valued customers I shouldn’t be paying for that R78.26 DSTV needs to reimburse me for my airtime spent on the calls I made to their contact center.
I will pay it if you pay me for my airtime spent .
As an apology to me as one of your valued customers I shouldn’t be paying for that R78.26 DSTV needs to reimburse me for my airtime spent on the calls I made to their contact center.
I will pay it if you pay me for my airtime spent .