CS
Christine S
1 reviews | Active since Feb 2018
12 Feb 2018, 20:10
Holiday Home Connection
DSTV have a policy that they switch the holiday decoder off after 30 days that’s what they say! . Except that they don’t stick to it we have been switched off after 6 days, 1 week etc randomly They always say “it’s the system” I have left numerous complaints to no avail they don’t call back or respond in anyway. Agents tell me it happens to them all the time as well. Shocking service considering we pay for it !
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Replies (2)
DStv (MultiChoice)'s replyOfficial
13 Feb 2018, 08:28Dear Christine Sounes
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply13 Feb 2018, 08:28
Official
Dear Christine Sounes
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
CS
Christine S's updateReviewer Update
05 Mar 2018, 15:04Hallo Dinah
What absolute *******, our account is run on a debit order ! So no this does not answer the question and to try and imply that we owe you money is a disgrace. So I will expect an written apology on this string and a response to my original complaint.
CS
Christine S's update05 Mar 2018, 15:04
Reviewer Update
Hallo Dinah
What absolute *******, our account is run on a debit order ! So no this does not answer the question and to try and imply that we owe you money is a disgrace. So I will expect an written apology on this string and a response to my original complaint.