Holiday home billing

I installed a holiday home decoder on 08/12/2018 with a compact plus package. On the 04/01/2018 I then visited the house and to my surprise the services were active and I then phoned to find out what is going on and I was told that I am not billed for those services. The following day on 05/01/2018 the services were de-activated and I the activated the services for that day and later that day before I left I de-activated the serviced. To my astonishment in February I got a statement stating that I owe an amount of R492.00. On the 11/02/2018 I phoned the multichoice call centre 4 times using almost R200.00 airtime and all I got was bad attitude and that on 05/01/2018 the services were not de-activated immediately. I have been with multichoice for a very long time and have always been satisfied with their services but I am now disgusted with the level of incompetence received from agents. I need an urgent response.

Mxolisi Twenty ********** 268 **********