HOLIDAY DECODER AND ACCOUNT - HERE WE GO AGAIN

On 03/02/2021, I paid in R 500.00 to cover 2 weeks for my holiday home decoder. It would more than cover the 2 weeks which would be approximately R 320.00.

On the same day, I sent a message via Facebook messenger requesting that my holiday home decoder be activated for two weeks from 03/02/2021 until 17/02/2021.

I use Facebook because using DStv WhatsApp interface (+***8) or "MyDStv” through their web site has not worked for the last few times.

The decoder was on activated but on Wednesday 10/02/2021, it was deactivated.

Every time that I activate my holiday home decoder I have the same issue.

I contacted DStv via Facebook and I got the following response from PB: “You have made a short payment. You paid R500 and you are on DStv Compact plus which is R529 + PVR functions R100.”

Clearly, mathematics is not a strength with DStv staff and systems.

On 27/01/2021 I paid the full amount due on my residential DStv decoder (R629.00) for my February 2021 service (DSTv Compact Plus and PVR function). So, that is my residential decoder taken care of until 28 February 2021.

I requested that my holiday decoder be activated for 14 days with DStv Compact Plus and PVR function for which I paid R 500.00 in advance. R 629.00 divided by 2 (half a month) = R 314.50 So in fact I OVERPAID by about R 180.00. Where is the "short payment" that PB is refering to?

To add fuel to the fire: According to my calculations, on 28/02/2021, I need to pay: R 629.00 for my residential decoder for March 2021. However, I should have a credit of about R 180.00, so in fact I owe R 449.00. But, ACCORDING TO DSTV, I owe them R 859.45 on 28/02/2021.

WHY?

It is impossible to speak to anyone in management, thus this post.

I would like SOMEONE IN MANAGEMENT TO PLEASE CONTACT ME regarding the constant issues with my Holiday Home decoder activation as well as with the balance on my account.