DG
Danie G
1 reviews | Active since Apr 2014
05 Aug 2015, 20:38
Holiday cards inactive
I have four holiday cards which I activate an de-activate as needed. Suddenly none can be self-activated. Several calls to the call centre proved fruitless. Some say I need to pay an amount to have them activated, others seem plain clueless. When they seem not to be able to help, they put you on hold and just leave you. Nobody will put you through to somebody who knows what is going on. Multichoice must be the most consumer unfriendly company in SA, but they know they have a monopoly and have no respect for their clients.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
10 Aug 2015, 10:22Hello Danie G,
Kindly accept our sincere apologies on this regard
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We are aware of the problem our customers are experiencing with self-service, The matter is been taken with highest priority our IT department is working on it.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
In the meantime should you wish to activate/deactivate your holiday smartcard, Please do not hesitate to contact us
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elna
Kindly accept our sincere apologies on this regard
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We are aware of the problem our customers are experiencing with self-service, The matter is been taken with highest priority our IT department is working on it.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
In the meantime should you wish to activate/deactivate your holiday smartcard, Please do not hesitate to contact us
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elna
DStv (MultiChoice)'s reply10 Aug 2015, 10:22
Official
Hello Danie G,
Kindly accept our sincere apologies on this regard
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We are aware of the problem our customers are experiencing with self-service, The matter is been taken with highest priority our IT department is working on it.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
In the meantime should you wish to activate/deactivate your holiday smartcard, Please do not hesitate to contact us
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elna
Kindly accept our sincere apologies on this regard
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We are aware of the problem our customers are experiencing with self-service, The matter is been taken with highest priority our IT department is working on it.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
In the meantime should you wish to activate/deactivate your holiday smartcard, Please do not hesitate to contact us
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elna