BE
Bernard E
1 reviews | Active since Apr 2014
28 Nov 2015, 11:47
Holiday account ripoff!
Try and connect/disconnect your holiday account online and the story is that self service part of their website is not working. Phone a call center and they promise its done. Call again a week later and they tell you the account is in arrears because its been connected for the last 26 days! Just another money grabbing ripoff by a monopoly! And guaranteed there will be no response because they dont care!
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Replies (1)
DStv (MultiChoice)'s replyOfficial
03 Dec 2015, 15:00Hello BernieE,
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
DStv (MultiChoice)'s reply03 Dec 2015, 15:00
Official
Hello BernieE,
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team