SB
SENZENI B

1 reviews | Active since Aug 2015

05 Aug 2015, 22:12

HOLIDAY ACCOUNT DRAMA

I CALLED MULTICHOICE AS NORMAL AFTER GETTING TO MY HOLIDAY HOUSE AFTER A VERY LONG DAY WANTING TO RELAX AND WATCH ME SOME TV, I AM ON DEBIT ORDER AND REQUESTED COINS TO ACTIVSTE MY HOLIDAY DECODER, HE RESPONDED BY SAYING THAT HE IS ABOUT TO KNOCK OFF SO HE CANT HELP ME, I THEN FUTHER SAID CAN I SPEAK TO HIS SUPERVISOR, HE RESPONDED THAT THE SUPERVISOR WAS NOT AVAILABLE. THE CALL WAS AT ABOUT 21H45 AND HE TOLD ME THAT HE WAS KNOCKING OFF SO THE SUPERVISOR CANT COME TO THE LINE OR GIVE ME A CALL BACK. THE SUPERVISORS NAME IS THULISI DUBE. I CANT BELIEVE THAT THE DSTV THAT I HAVE KNOWN FOR YEARS WITHOUT HUSTLES ON MY ACCOUNTS HAS MANAGED TO EMPLOY INCOMPITENT PEOPLE WHO HAVE LOST TOUCH ON THE DELIGHTING PAYING CUSTOMERS. I AM A VERY UNHAPPY CLIENT

0
Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply10 Aug 2015, 12:18
Official
Hello senzyb,

It is with regret that we learn of your unpleasant experience in dealing with our Multichoice Agent and the level of service you experienced in this regard.

Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.

Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.

Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.

Here are our touchpoints:

@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com

Regards
Elna