Holds clients to ransom with their errors

I am horrified at what is happening to service in this country. It seems you can't get anything done anymore without having to complain about it.<br> I upgraded my HD PVR to an Explora and made the HDPVR my extraview decoder on a single premium subscription. Everything is working as it should except DStv deducted R1734 from my account. I phoned the jhb call centre and was informed by Ayanda (ref ***) that the extraview was done on their side but not done correctly. I need to phone when I'm at home in front of my tv and they will fix the error and credit my account or if I want a refund it will take 40 days. Are you freaking kidding me? 40 days for you to correct YOUR mistake? I have now cancelled my debit order because of this ********* behaviour. You just make mistakes willy nilly and expect people to wait over a month for you to fix it? How can you punish your clients for your mistakes? In what alternate universe do you find yourself that you think this is acceptable? Your incompetence, your mistake. I will not wait 40 days for you to fix your mistake, I want my money refunded immediately.