Holding my Refund Hostage and Non Competent Individuals !!!Do NOT USE DSTV EVER - RATHER CANCEL

<p> I am a DSTV customer. On the 01/06/2016 my account was cancelled. I have the letter and reference number that was sent to me assuring me that my account is cancelled and there is a zero balance owing. On the 01 August DSTV debited my account of R759.00, this was done in error as I never requested reconnection. I called on the 02 August to ask for a refund on this. The consultant told me it will take seven days. My husband called on 12th August to follow up and the agent said that it had not been escalated, the agent advised it will be escalated and be paid on Tuesday ( Please pull your voice recordings!!!!) I call today ( using my airtime and time), to check if all is in order and had the misfortune of speaking to an *********** agent Brenton . Long story short, nothing has been done, I am still waiting for my refund. I spoke to a "supervisor" Smenhlanhla Sokkhulu who advised that ot will be escalted to finance I will only have an answer 24 hrs later. 13 days later I have no refund. DSTV is still escalating - I guess thats why the premiums are so high because there so many escalations and managers for a simple sign off. I WANT MY MONEY BACK THAT DSTV TOOK IN THEIR ERROR WHY IS IT SUCH A PROBLEM !!!!! I NEED ANSWERS. I AM ALSO REQUESTING VOICE RECORDINGS AS I WAS **** TO</p>