SB
Stephen B
1 reviews | Active since Mar 2009
26 Jul 2015, 21:11
Holding for over an hour
What a disappointment, my wife and I have held on for DSTV for over an hour. I am on one phone and she is on the other. We have an account query and no one takes the call. My wife got through briefly got passed on to another department, just to continue holding. What kind of service is this?<br> I don't mind holding but cheez, it is 1 hour and 10 min now...Absolutely disgraceful. DSTV are very quick to cut us off when we are a day late paying. Exceptionally unprofessional!
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Replies (1)
DStv (MultiChoice)'s replyOfficial
28 Jul 2015, 10:46Hello mrbell,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
As per our telephonic conversation we have tried to contact your wife, however she was not available at the time but did send her an e-mail to let us know what time will be convenient to call her back to resolve the problem.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
As per our telephonic conversation we have tried to contact your wife, however she was not available at the time but did send her an e-mail to let us know what time will be convenient to call her back to resolve the problem.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
DStv (MultiChoice)'s reply28 Jul 2015, 10:46
Official
Hello mrbell,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
As per our telephonic conversation we have tried to contact your wife, however she was not available at the time but did send her an e-mail to let us know what time will be convenient to call her back to resolve the problem.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
As per our telephonic conversation we have tried to contact your wife, however she was not available at the time but did send her an e-mail to let us know what time will be convenient to call her back to resolve the problem.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta