1 reviews | Active since Mar 2012
Holding for more than 60 minutes on the phone
I called multichoice and I was put on hold for more than 60 minutes and I was calling with my cell phone all my airtime has vanish into air, and stupid call center are busy playing stupid music and clips and the end of the day I didn't get help, why do we still have to call them if we don't help? Why can't you close your call center and do something that will work for us, I can't believe the bad service I received from you, I pay for my dstv and what about the help I want from you, if you are short of staff then get more staff because some of us don't have money do listen to your stupid music nor clips, I need help you must contact me today!! What do we call our self call center and you aband our call, I'm use my ****** airtime to get help not to listen to your irritating music, I want to be called TODAY!!!
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records your service has been activated on the DStv Compact Package as requested.
You may also request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records your service has been activated on the DStv Compact Package as requested.
You may also request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert