1 reviews | Active since May 2010
Holday Switching Not Working!-No more Statements!
The previous DSTV self service used to work perfectly and I could Holiday Switching myself, I received a statement every month. Since Aug2015 the new system does neither.<br> I now have to phone the Call Center each time I want this done and the agent is unable to help and have to be put through to a Supervisor waiting forever to be put through, hours of my time waited on hold, very frustrating!<br> <br> Friday, 30Oct2015, time taken 2 hours: Ref ***8-I-53<br> Sunday, 1Nov2015, time taken 1.5 hours: Ref ***8-I-63<br> <br> One Supervisor has admitted they have a huge problem with many irate customers and has even given me his private cell so I can WHATS UP him to do this service for me.<br> <br> Why didn't Multichoice test the new system before going live, its now four months and the system does not work. Is this deliberate to frustrate their customers to buy newer decoders. If it was not for sport I would stick with the many alternative video streaming services available.
Dear Peter
Previous to the 23rd June 2016, our official page at Hello Peter i.e. the MultiChoice page only extracted queries addressed/named under keywords related to MultiChoice. All other keywords/categories e.g. DStv Installations or DStv service were not included in what we received
We have asked the Hello Peter Team to help us find every single query addressed to us in order to ensure that we receive these in future, irrelevant of the keywords used or category chosen by the customer. We want to be able to connect with all our customers and not miss any concerns raised by you. Your email is part of a batch of queries located and it has reached us extremely late.
We apologise for the inconvenience caused, however according to detail logged on our system, it appears that your query was resolved by one of our alternative DStv Customer Care channels. Please feel free to let us know if this is not the case.
Kind Regards,
MultiChoice - DStv Support @ Hello Peter
Dear Peter
Previous to the 23rd June 2016, our official page at Hello Peter i.e. the MultiChoice page only extracted queries addressed/named under keywords related to MultiChoice. All other keywords/categories e.g. DStv Installations or DStv service were not included in what we received
We have asked the Hello Peter Team to help us find every single query addressed to us in order to ensure that we receive these in future, irrelevant of the keywords used or category chosen by the customer. We want to be able to connect with all our customers and not miss any concerns raised by you. Your email is part of a batch of queries located and it has reached us extremely late.
We apologise for the inconvenience caused, however according to detail logged on our system, it appears that your query was resolved by one of our alternative DStv Customer Care channels. Please feel free to let us know if this is not the case.
Kind Regards,
MultiChoice - DStv Support @ Hello Peter