1 reviews | Active since Sept 2010
Hiring movies of box office
Hi<br> <br> Today 31st may I tried hiring taken 3 using my dstv explora, after smsing the code to the box office number I was got a message back saying I way hiring a PC movie, which I have never done before.<br> <br> I call the call centre to be told I have been hiring movies on a PC before, which I have never done, cause I don't have a pic to watch it on.<br> <br> They then insist I must go to the nearest DSTV to resolve the issue, where is the customer service? The consultant was rude and accused me of doing this since last year, why would I watch a movie on a PC when I have a large screen tv and surround sound to enjoy it on. This sounds like a **** and instead of blaming the customer try investigating the issue.
We would like to sincerely apologise for the delay and any inconvenience caused.
Please be advised that we tried to contact you on your mobile number provided, however your calls went straight to voice we left a voice message for you./
Our records indicated that the movies that you have rented on the 31st May 2015 on our side on your box office status is successful rented see information below.
31-May-2015 16:39:38 PM Taken ***220 Successful Rental
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31-May-2015 16:10:08 PM [BoxOffice PC]Public ***20 Successful Rental
If you did not view the movies please please try and rent again and let us know if you could have view the movies, we will than escalate your complain to our box office department to be credited.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
We would like to sincerely apologise for the delay and any inconvenience caused.
Please be advised that we tried to contact you on your mobile number provided, however your calls went straight to voice we left a voice message for you./
Our records indicated that the movies that you have rented on the 31st May 2015 on our side on your box office status is successful rented see information below.
31-May-2015 16:39:38 PM Taken ***220 Successful Rental
Loading...
31-May-2015 16:10:08 PM [BoxOffice PC]Public ***20 Successful Rental
If you did not view the movies please please try and rent again and let us know if you could have view the movies, we will than escalate your complain to our box office department to be credited.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta