hV
heinrich V

1 reviews | Active since Mar 2009

06 Mar 2015, 14:55

Hiking prices poorer service delivery !!!

i have a new pvr decoder and the previous model decoder. i have had it running perfectly for months until recently when dstv drop my signal and my supplementary pvr get the message to say the main decoder is off etc etc. its total nonsense as it is never off, they want me to change my supplementary decoder so that i can change for a normal one, nice for them then i lose a channel and cannot watch in dual view anymore. very clever multichoice you dont even support the previous decoder but want me to fork out extra money for your ****py service <br> not on i pay my money yearly so you think you can treat a person like ****

0
Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply06 Mar 2015, 18:31
Official
Hello chopper,

It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.

We tried to contact you on your mobile number, however your calls goes to voice mail. Please refer to your personal e-mail address for further information with regards to your complain.

Here are our touchpoints:

@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com

Regards

Nesta