aV
annalien V
1 reviews | Active since Dec 2021
03 Dec 2021, 18:15
HIGHLY upset with Multichoice!!!!!!
Multichoice really!!!!!
There was a problem with my Debit Order 1st Oct.On 2nd Oct i made an EFT...I emailed the POP 3 times..It was escalated NUMEROUS times to be allocated to my account.I had to call Multichoice NUMEROUS times to reconnect my service in Oct.Everytime im told yes they can see the payment but it has not been allocated yet..SO in Nov they made a double deduction..I logged a call on 3 Nov for a refund...Still no refund...Ive been calling and calling and calling....All agents work from home so absolutely not possible to talk to a manager..Been put on hold today for 31min then agent drops the call...At 14:22 get promised a manager will call back in 15-20min.....Surprised!!!!!!That did not happen...I still do not have my money back...
Very quick to disconnect if there is no payment but not quick to give your money back when they do not do their job...
Helpful (0)
Replies (5)0
Replies (5)
DStv (MultiChoice)'s replyOfficial
03 Dec 2021, 22:10Hi Annalien,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply03 Dec 2021, 22:10
Official
Hi Annalien,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
aV
annalien V's updateReviewer Update
11 Dec 2021, 17:25Still no money back guys!!!!!Your agent called me and promised it will be sorted
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annalien V's update11 Dec 2021, 17:25
Reviewer Update
Still no money back guys!!!!!Your agent called me and promised it will be sorted
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annalien V's updateReviewer Update
18 Dec 2021, 21:36Hi guys...I still have not heard ANYTHING back after your agent called me...
Really!!!!More empty promises!!!
Really!!!!More empty promises!!!
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annalien V's update18 Dec 2021, 21:36
Reviewer Update
Hi guys...I still have not heard ANYTHING back after your agent called me...
Really!!!!More empty promises!!!
Really!!!!More empty promises!!!
aV
annalien V's updateReviewer Update
30 Dec 2021, 16:56Still NO FEEDBACK!!!!!What the hell!!!!
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annalien V's update30 Dec 2021, 16:56
Reviewer Update
Still NO FEEDBACK!!!!!What the hell!!!!
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annalien V's updateReviewer Update
10 Feb 2022, 20:58Hi anyone out there!!!
Still no feedback answer or money
Still no feedback answer or money
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annalien V's update10 Feb 2022, 20:58
Reviewer Update
Hi anyone out there!!!
Still no feedback answer or money
Still no feedback answer or money