TM
Tebogo M
1 reviews | Active since Feb 2018
16 Feb 2018, 12:11
Highly unsatisfied
It's the second time in one month i'm incorrectly disconnected after i have made a payment!!! this inconvenience is highly unprofessional for a service provider who claims to have the best service. i have paid you guys!!! why am i still being inconvenienced by your lack of competency in allocating my payment!? i switched from debit order because you failed to honor my arrangement for a debit date, now even allocating an EFT payment is a hassle!!! then as if that's not enough!! your team of agents are clueless in how to resolve this matter!!!
this is seriously unacceptable!!! i will be cancelling my services as of the 28/02/2018.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
16 Feb 2018, 12:32Dear Tebogo Molopyane
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply16 Feb 2018, 12:32
Official
Dear Tebogo Molopyane
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
16 Feb 2018, 17:32Good day Tebogo
I apologise for the delayed response and your inconvenience.
The service is reconnected however your payment is pending allocation from the finance team. Once traced, it will be allocated into your DStv account.
Thank you for taking the time to contact us.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply16 Feb 2018, 17:32
Official
Good day Tebogo
I apologise for the delayed response and your inconvenience.
The service is reconnected however your payment is pending allocation from the finance team. Once traced, it will be allocated into your DStv account.
Thank you for taking the time to contact us.
Kind regards
Dinah
Best regards,