Highly negligent customer service

I wanted to upgrade my dstv package. When i contacted customer care, i was asked to make a payment of ZAR 1258.27 in order for the upgrade to be successful. Following are the issues:<br> 1 - I was told that payment can be made at spar/pic n pay/pep store. However, when i visited spar i was told the facility was not available in that particular store and is only available in selected stores. The dstv customer care agent did not mention about this. I finally managed to makr the payment at a pick n pay store.<br> 2 - Now, almost 2 hours after i had made the payment, the add-on packages haven't been activated yet. When i contacted the customer care, I'm being told that there is a problem with the system and i must wait for the package to be added (no SLA)<br> Why must I pay in advance for a service that is not available? Multichoice is least bothered about the customers. And whenever a call is made to the customer care, we are forced to listen to the recorded voice (marketing) explaining the new offers. The airtime is being wasted because of this. <br> <br> Long story short - Multichoice is neither interested in providing quality service nor about customers. All they want is money, money and money.<br> Ariv