ZM
Zanele M
1 reviews | Active since Sept 2014
30 Mar 2015, 15:59
highly irate with the service I received
I phoned the dstv call centre with a refund request since checkers mistakenly over paid my account with an amount of R813. To my suprise I receive a notification from my bank of receipt of R490 instead of the R813. When fone the dstv call centre to query this im am told Casandra did what they call \forward dealing". My irritation is from the fact that I did not ask her to do this. My request was the full amount of R813. This means now I have to wait a further 7 working days while they add the amount that was deducted. I needed the funds urgently to pay my electricity bill which is in arrears. Highly frustrated."""
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DStv (MultiChoice)'s replyOfficial
31 Mar 2015, 11:22Hello lollyMH,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Please provide us with one of the following so that we may access your MultiChoice account and assist you accordingly:
o MultiChoice Customer Number
o Decoder or Smart Card Serial Number
o Identity Number of MultiChoice Account Holder
Thank you for taking the time to point out our service success, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Please provide us with one of the following so that we may access your MultiChoice account and assist you accordingly:
o MultiChoice Customer Number
o Decoder or Smart Card Serial Number
o Identity Number of MultiChoice Account Holder
Thank you for taking the time to point out our service success, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Regards
Rupert
DStv (MultiChoice)'s reply31 Mar 2015, 11:22
Official
Hello lollyMH,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Please provide us with one of the following so that we may access your MultiChoice account and assist you accordingly:
o MultiChoice Customer Number
o Decoder or Smart Card Serial Number
o Identity Number of MultiChoice Account Holder
Thank you for taking the time to point out our service success, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Please provide us with one of the following so that we may access your MultiChoice account and assist you accordingly:
o MultiChoice Customer Number
o Decoder or Smart Card Serial Number
o Identity Number of MultiChoice Account Holder
Thank you for taking the time to point out our service success, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Regards
Rupert