Highly frustrating. Pathetic service

On the 1st of November 2019 I upgraded my package to premium.. Was told I needed to pay a prorata amount of R326 which was done immediately.. Everything was fine till the 21st of November 2019 when I get home my services was disconnected due to an amount of R219 which was another prorata amount I was not told about I then asked what was I going to be charged on the 26th of November 2019 I was told R1334. Total amount for November would be R1879 for a month's service. That's double the charge .. I made around 7 calls to the Dstv call center. Annoline ref num ***2-i609 Mandisa-ref ***-i617 Gugu-***-i618 Tebogo. None of these agents had any idea on how to help me. I then asked to speak to the team leader who also had no idea on what was going on all of these calls made where more than 25 Mins each. I have asked for my contract to be terminated only to be told I that I need to pay the account in areas before they cancel. I call back spoke to joycelyn who confirmed an error on the billing and then put me on hold. I have exhausted my phone contract being on hold for almost 3 hours.. Not one of these ppl have had the decency to call back or escalate to a point where I would resolve my issue. I have been a loyal customer for many years and this is pathetic service.

Dstv have been quick to sign on and upgrade and debit my account .. Yet don't hold their end of the contract. I am so sick of bad service This has cost me more time and money and I want it all cancelled and I want nothing more to do with DSTV