Highly frustrated*-no response

I have made numerous calls to the dstv customer care line with no joy at all multi choice blacklisted me for not paying a ridiculous amount of R7.79 i wasn't even aware that i was owing this amount or even sent a letter/sms/phone call.So on the 5/9/2015 I made the payment after realizing that I was blacklisted and sent through the proof of payment to the delisting email address and got a case number and a reply that stated they will get back to me with in 24 hours ,24 days have passed and I still have not gotten any reply from anyone at multichoice. I have been calling multi choice every day for the past week and I'm just getting the run around from one department to another and still nothing has been resolved. I require a paid up letter from multichoice in order to reverse the blacklisting process and I cant understand why its o hard to get this.<br> <br> Highly frustrated <br>