Highly dissatisfied

I received a call from one of the consultant from multichoice offering me two explora decoders on Price lock.When I called multichoice to follow up on when the decoders are going to be installed,I was told that they only see one decoder not two. I immediately cancelled as that was not the agreement. To my surprise when I check amount due by me,the amount included Showmax which was billed for the cancelled decoder and my account has not been updated as I have been requesting. I have been calling Multichoice to rectify my account but nothing has changed.What upsets me most is the lack of listening and communication skills from their consultants.They are highly *********** and requires more training.