Highly dissatisfied customer of DSTV

My account statement was so confusing but when i received an sms informing me that my account was due but was double what it should have been. I went onto the internet and chatted to the help desk and informed me I was paying for 4 smart cards. This was news to me as I have ever owned 3. At the time I was using 2. It took Bongekile an hour to rectify the error. DSTV really dont deserve my money. Everytime I contact them there is always a fallout with problems down the line,