Highly disgusted with Multichoice

I’m highly disappointed in Multichoice for the pathetic service I’ve been receiving from them I’ve been on Price lock for the past two years almost and for the past three months my account has been extremely high August my DStv was disconnected and I had to pay 1200 for reconnection as opposed to the R749,taking into consideration that a debit order is authorized i called and logged a query but nothing came from it October I was billed R935 and again I called and logged a query I was told that the matter had been escalated and that they have been experiencing issues with billing Yesterday a debit order of R1700 went off and again I logged a call and as usual I’ve not heard back

This is extremely inconvenient as I’ve logged multiple calls and I have not heard back since logging a call the first time,I’ve sent emails to the billing department and even received a reference number but no word My money is being taken with no excuse or explanation and no help from Multichoice It’s as if no one wants to assist and no one has answers

I’m really considering canceling my subscription completely as our concerns and queries do not get resolved