HIGHLY DISAPPOINTED WITH THE POOR CUSTOMER SERVICES FROM DSTV (MultiChoice) SOUTH AFRICA

<p>I am completely unsatisfied with DSTV Customer Service. In February 2017 my DSTV decoder broke so I deactivated my services and on 6 March 2017 I reconnected services by activating a new decoder. The consultant assured me that my old decoder was deactivated, I asked her this a few times. I paid the amount she told me and the new decoder was activated. Later that month to my suprise, I received an sms saying that I have not paid for my new services and was billed about R600 and my services were then disconnected. When i called, the consultant was extremely rude and treating me like I was not paying the subscription then after 45mins on the line she realised that I was correct and actually have a zero balance and that I was being charged double for the services. Can a person honestly watch the SAME channels from two decoders in ONE HOUSE and pay double subscription????? Without an apology she said she will log a query to reverse the charges and she then reconnected my services. Between then and now my services kept getting disconnected, 5 times already in two months, although I am paying the monthly R319. I called in five additional times wasting my airtime and speaking the same story to different consultants that logs a query to the billing department and reconnects the services then billing department does nothing and my account reflects in arrears and they disconnect the account again. The other consultants were abit more helpful although its pointless if nothing concrete is done on the side of DSTV to rectify the problem. All this has been occurring continously from March to April 2017. I am paying for the services but they continue to disconnect it. I spoke to a consultant a few days ago and she assured me that this will not happen again and that my account will be rectified with the billing department the next day but I guess nothing has been done because today my service is disconnected again. I also told the consultant that if this happened again I will make a complaint on social media, so there is the complaint I promised I would make if this issue persists. So there you go!!! I am highly irritated with the disgusting customer services I received .... At this rate I feel like just throwing away the new decoder and closing my account with DSTV, its not worth the trouble. Sadly a simple issue which could have been solved easily, has become a nightmare. </p>