Highly Annoyed New Customer.

*********** staff! Call their call centre, sounds like a party happening - had to call 4 times before someone answered, kept dropping my call when they answered. Then switched to live chat, (and try me - I’ve got screenshots of this!) worst thing I could’ve done. Firstly - I asked for my debit order details to be changed because I switched banks and the self manage portal did not allow me to switch it (error message kept appearing) they guy I was chatting with confirmed that yes it had been changed. Okay sir ? So tell me why did a debit order try to go off an account that I no longer use? (Does multichoice not hire competent staff with at least matric so that they can read to understand?) secondly I have no idea how much I need to pay each month - I asked for my debit order to be switched to the 1st of every month and clearly that was not done either. My streaming package is supposed to be like R699 - my bill was showing like R849?

I am a DStv customer to two months - I’d rather cancel and support the local guy for chargers R139 to rip you guys off and get past your code and get everyone setup instead!