High handed un-coopporative staff of DSTV

On 2/10/2019 I entered a competition and the next day I received a call from a lady at dstv to congratulate me with winning a 3a decoder that will be delivered the next day whereupon I must arrange installation. This did not happen and calls gave no satisfaction. After having given up I received a call one month later advising that my decoder was lying in the store and would be dispatched immediatel. I was told that the subscription will be pegged for 2 years and do I want insurance, which i declined asi do have house content insurance. My grouse is that i am now charged insurance, payment plan fees etc etc and discussion with staff bring you no where. I paid my normal subs and my service was discontinued of apparent arrears that is *******ly debited to my account. It seems the same problems of *******ion as at Eskom reigns supreme at DSTV Multichoice. Nico van Heerden