High cost to resolve DSTV error code E48-32:

On 28 April 2024, I contacted Multichoice about DSTV signal error. After about 30 mins on line with them I was advised to get a technician out to fix it. I called Patrick of Kendra installations who arrived later in the day (red flag!)

At the end I paid a ridiculous total amount of R5.8K: - Cable that costs R9 (which I only learnt later code RG6U) was charged at R68 per meter? The amount of cable that was estimated by the technician 16 meters but ended up being 33 meters double the length? - Item for gadget added for R1.8K but I was not made aware until invoice was given.

Worst of all, they would not leave until I paid full amount (another red flag) I paid only because it was late at night by now being 9.30pm ( this could be a strategy to put pressure on clients to pay) and I was alone with children and did not want strangers in my house anymore.

I reported the matter next day to Multichoice on phone who promised to look into the matter and wrote an email to their help desk but so far only got an automated email respond with case number