Hidden cost
<p>We discovered that our PVR is unable to do the functions of recording, pausing, watching catchup ets. We were told that we must upgrade to the Explora which we did. Waited for a week and it was installed on Tuesday. We paid R2,000 for the decoder, a bigger dish and for instillation.</p> <p>In addition to this we will get an extra view small decoder because she said: the Explora decoder is a single view" Yippee! I was so happy.</p> <p>Never did anyone tell us that the extra view decoder will be just that. Extra view on a second tv. It does not enable you to do PVR functions.</p> <p>If you want PVR functions on your 2nd tv, then you must buy ANOTHER EXPLORA decoder!!! This will cost an additional R1,499.00!</p> <p>DSTV decided that our old PVR decoder must be upgraded and for the same functions we must pay R3,500.00!!</p>
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Replies (3)
DStv (MultiChoice)'s replyOfficial
22 Dec 2016, 13:12Dear Joan Losper
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Enquiries team
Best regards,
DStv (MultiChoice)'s reply22 Dec 2016, 13:12
Official
Dear Joan Losper
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Enquiries team
Best regards,
DStv (MultiChoice)'s replyOfficial
22 Dec 2016, 14:29Good day Joan
The aim is to continuously offer a service that is both enjoyable and current. This means software and hardware will always be reviewed and in an instance where either is not on par with the industry standard we'll have to upgrade in the most cost effective manner possible. We've had to move away from the previous dual view decoders but made it possible for viewers to still enjoy 2 viewing environments at a single subscription using 2 decoders.
It is with regret that we're unable to offer PVR functionality on the standard single view decoders as the hardware differs from that of a PVR nor does it allow us to load PVR functionality or the use thereof but you'll gladly enjoy all other services at no additional cost as you did previously on your older decoder.
Apologies again for the inconvenience this has caused.
Best regards
Girly
Best regards,
DStv (MultiChoice)'s reply22 Dec 2016, 14:29
Official
Good day Joan
The aim is to continuously offer a service that is both enjoyable and current. This means software and hardware will always be reviewed and in an instance where either is not on par with the industry standard we'll have to upgrade in the most cost effective manner possible. We've had to move away from the previous dual view decoders but made it possible for viewers to still enjoy 2 viewing environments at a single subscription using 2 decoders.
It is with regret that we're unable to offer PVR functionality on the standard single view decoders as the hardware differs from that of a PVR nor does it allow us to load PVR functionality or the use thereof but you'll gladly enjoy all other services at no additional cost as you did previously on your older decoder.
Apologies again for the inconvenience this has caused.
Best regards
Girly
Best regards,
's updateReviewer Update
22 Dec 2016, 14:44The problem that I have with this experience is that is not advertised or I was not informed of this additional Explora decoder for the same PVR functions of the old decoder.
Everone knows that upgrades are necessary but it is how the upgrades are done.
You mention that you try to do it in the most cost effective way but what I experience now is not cost effective st all. That is what makes me mad.
's update22 Dec 2016, 14:44
Reviewer Update
The problem that I have with this experience is that is not advertised or I was not informed of this additional Explora decoder for the same PVR functions of the old decoder.
Everone knows that upgrades are necessary but it is how the upgrades are done.
You mention that you try to do it in the most cost effective way but what I experience now is not cost effective st all. That is what makes me mad.