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TEBOGO S

1 reviews | Active since May 2011

29 Aug 2017, 10:06

Hi, I want my Dstv decorder on Compact Disconnected immediately.

I phoned call centre today and yesterday to have one of recorders disconnected, I am told your systems wont allow that.

I am not going to be using the decoder for the whole month, hence i want it to be temporally disconnected. Why would you have a system which does not benefit a customer in anyway?

Alternatively i tried to downgrade it to the lowest subscription, guess what? It will also only downgrade on the 25 September 2017. ***? Please make sure that you disconnect this thing today or I will reverse the payment and permanently s**** off this business with you.

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply29 Aug 2017, 10:18
Official

Dear Tebogo

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv : Hello Peter team

TS
TEBOGO S's update29 Aug 2017, 14:21
Reviewer Update
Why are you subjecting us to this mad contracts? We pay for this services and should have rights to terminate or stop when we want to. In simple terms, I am not going to need DSTV for this month, and would have liked to have the Money paid already reserved for until I really need such services. Value for money is something you didnt consider when you took this obviously not so favorable decision. I am not impressed at all, having been your customer for 14 years, this will be a goodbye. Thank You for *********** services.