HERE WE GO AGAIN - HOLIDAY HOME DECODER SAGA

Prior to attempting to activate my holiday home decoder yesterday, I paid the required advance payment. DSTv will not activate the decoder unless there is an upfront payment. Clients without a debit order are clearly not trusted, even though I have been a client of Multichoice for at least 20 years.

So, I tried activating the decoder via their DSTV WHATSAPP platform at 16h19 - DIDN’T WORK

Next, I logged into the DSTV WEB SITE at 16h21 - DIDN’T WORK.

My first call to their CALL CENTRE at 16h41 DID NOT GIVE THE OPTION to speak to an agent.

On my second attempt at 16h47, I spoke to Maqhawe Sotshon***e.

He assured me that he had activated my holiday home decoder for my requested period of 20 days. I was not at my holiday home but took his word.

When I tried to watch today, my holiday decoder had not been activated.

I decided to send a message to DSTv via Facebook messenger. After a few exchanges, “FM” activated the decoder and assured me that it will remain activated until my requested date.

In future, I WILL AVOID WHATSAPP, DSTV WEBSITE AND THEIR CALL CENTRE. I will use Facebook messenger.

It seems that it is the only way to get things done with DSTv.