Here we go again-***3

Last yr this time my payment was lost for 5 months. I started this yr with a credit balance. Made 1st payment on the 6th of April of 200 then on the 21 April 300. When I went on self service I was told last payment made was in Dec. Nw my dstv has been cut and I'm unable to connect on self service I have made payment. Does dstv ever see hw many days we sit without dstv that we pay for. I should be given a 3 months free for all the days iv paid for and have not been able to watch. Reconnect my service nw. My contact number is ***