1 reviews | Active since Mar 2009
Here's your DPP Explorer, good luck installing it
In summary, signed up to the Explorer DPP deal at R899pm x 24. Salesman told me to call DSTv to switch off old subscription as soon as the new Explorer was installed as DSTv would be charging me for the new service from date of delivery. Explorer delivered efficiently within days. I investigated a number of installers to use and called them on the day, before the Explorer was actually delivered. All accredited DPP Explorer installers could only schedule an installation five to six days after Explorers delivery...REALLY? Further investigation into alternatives found that the accredited DPP Explorer installers are a small subset of accredited Explorer installers, I assume as not all installers agreed to DSTv's T's & C's on the DPP deal? So DSTv are creating higher demand for Explorers through a promotion, then cutting back on the amount of installers that can be used. In the mean time clients get billed for multiple subscriptions and payments?<br> I then tried calling the Multichoice call centre three time to get assistance in resolving this issue, but after wasting time getting through to the \right\" person to deal with the issue, was simply cut-off three times? Nuff said?"
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your concerns to the relevant department for urgent attention
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your concerns to the relevant department for urgent attention
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
