Helped BUT not quite

I wrote a complaint about multichoice cutting off after I paid my monthly subscription last week on the 23rd. Fortunately on the 25th they reconnected it BUT I received another message to say at the end of October I need to pay R499....that was shocking to me. I asked what was it for coz my monthly subscription is for the Compact package, what’s the R499 for? I still haven’t got a feedback from them and I won’t be paying no R499 in October over my dead boy, if the happen to cut off my account because of that, this will be it....I promise you