gH
gerard H
1 reviews | Active since Mar 2009
25 Feb 2023, 16:29
Helpdesk lies
I saw on tv that dstv compact customers can upgrade to Premium package during February at no extra cost. I contacted the helpdesk on 24 February and was told I could get 1 month free premium package if I upgraded during February and the special is on the DSTV app. I have been upraded to premium and now see I have to pay R524.85 by 6 March which is not my payment due date for my account. This is ridiculous and will be cancelling contract
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
25 Feb 2023, 16:31Hi Gerard Hellings,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Tea
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Tea
DStv (MultiChoice)'s reply25 Feb 2023, 16:31
Official
Hi Gerard Hellings,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Tea
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Tea
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gerard H's updateReviewer Update
28 Feb 2023, 22:06Please give feedback regarding costs and package changed made by you.
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gerard H's update28 Feb 2023, 22:06
Reviewer Update
Please give feedback regarding costs and package changed made by you.
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gerard H's updateReviewer Update
25 Mar 2023, 18:25I was charged extra for the upgrade. Shocking service
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gerard H's update25 Mar 2023, 18:25
Reviewer Update
I was charged extra for the upgrade. Shocking service