1 reviews | Active since Jan 2015
Help us,help you.DSTV,the worst service provider
Was approved for the DSTV DIP in March 2015. After numerous calls and complete confusion from all DSTV personnel including senior staff, my Explora was delivered on the 7th of July. <br> True to the fact that DSTV are more concerned about sucking up funds from your account than their service, they wasted no time in billing me for the new Explora from the date of delivery together with billing me for the original Explora as well. Never was it explained during any of the conversations that the old Explora needed to be disconnected and the new one installed as well as linking up the old one for Xtraview. There was also no contract received upon delivery of the Explora that could explain what the procedure was. The fact that they go ahead and bill you as well as deduct funds for a service they have not rendered is blatant *****. How such a major player in the industry can be such a disgrace completely baffles my mind. Bad service and unprofessionalism at its finest.
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your concerns regarding the information you received concerning the DStv Explora to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your concerns regarding the information you received concerning the DStv Explora to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert