dH
dirk H
1 reviews | Active since Oct 2011
22 Jan 2018, 11:57
Help, please help, again........
I logged this HP complaint on Friday, 19 January: ==================== I was called and offered a price-lock plan which I accepted. I was told to send an sms as soon as I receive the new decoder to get an installer to do the installation. I did sms the word help as required to do the the supp**** sms number on 15/01, and received and sms that someone will call me within 48 hours. Well nobody called me, and on 18/01 I called multichoice and at first was treated as I was at wrong, but later transferred to Mpho who said that she did instruct an installer who will call me shortly on the same day. Nobody ever called me. I called again on 19/01 in the morning, and again nobody could assist me other that to say they will esculate the query. People, how much longer must I make calls and wait. The weekend is here, and I cannot make use of my new device. I feel that nobody even listen to me ========================= It is now 11:53 on Monday, 22 January, and nobody even bothered to call me. I had to call the call centre, kept on the line for some time, and was told that an installer was apparently allocated on 19 January???? Now they will folllow up AGAIN, and call me back. Well I have no expectations, as even management lie on their HP responses.
Helpful (0)
Replies (4)0
Replies (4)
DStv (MultiChoice)'s replyOfficial
22 Jan 2018, 14:15Dear Dirk
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply22 Jan 2018, 14:15
Official
Dear Dirk
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
dH
dirk H's updateReviewer Update
22 Jan 2018, 14:19Just another system generated response, same as Friday, another lie. This will never happen, will have to log another HP complaint tomorrow
dH
dirk H's update22 Jan 2018, 14:19
Reviewer Update
Just another system generated response, same as Friday, another lie. This will never happen, will have to log another HP complaint tomorrow
DStv (MultiChoice)'s replyOfficial
22 Jan 2018, 15:31Good day Dirk
Thank you for sending us your query.
I apologise for the delayed response and your inconvenience.
The technical team will allocate a nearest accredited DStv installer for you. Kindly expect a call back directly from them for further arrangements.
Once again, please accept my apology. Thank you for bring your concern to our attention.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply22 Jan 2018, 15:31
Official
Good day Dirk
Thank you for sending us your query.
I apologise for the delayed response and your inconvenience.
The technical team will allocate a nearest accredited DStv installer for you. Kindly expect a call back directly from them for further arrangements.
Once again, please accept my apology. Thank you for bring your concern to our attention.
Kind regards
Dinah
Best regards,
dH
dirk H's updateReviewer Update
22 Jan 2018, 16:03Well at least some reply. Unfortunately nobody ever called me, and I had to call to the call centre again this afternoon. There I was informed by the operator that she will give me numbers for operator in Polokwane, and then I must just call them. At least someone who tried. So I called the myself and arrange for an appointment, be it only for Wednesday. I someone called me after my first sms on 15/01, then my device would have been installed already. Lot of empty promises, calls from my side, and no assistance from Multichoice at all. I am sure I will also have difficulty with the installer, as he already started to tell me about the dish size and extra wiring that will be for my account. Seems the battle is ongoing. Thanks for the written reply, i will continue to wait for a call, although I am sure it will never happen, I am almost willing to bet on it :-(
dH
dirk H's update22 Jan 2018, 16:03
Reviewer Update
Well at least some reply. Unfortunately nobody ever called me, and I had to call to the call centre again this afternoon. There I was informed by the operator that she will give me numbers for operator in Polokwane, and then I must just call them. At least someone who tried. So I called the myself and arrange for an appointment, be it only for Wednesday. I someone called me after my first sms on 15/01, then my device would have been installed already. Lot of empty promises, calls from my side, and no assistance from Multichoice at all. I am sure I will also have difficulty with the installer, as he already started to tell me about the dish size and extra wiring that will be for my account. Seems the battle is ongoing. Thanks for the written reply, i will continue to wait for a call, although I am sure it will never happen, I am almost willing to bet on it :-(