Help Please.

I took on the Price Lock Promo back in October 2017 and was told by the Call Centre Agent that as soon as the Explora was delivered she will arrange for an installer. She also told me that as soon as the 2 Explora's are connected, I can then proceed to cancel my old account. To my shock she never called me back, DSTV immediately started billing me and I must get an installer myself. I have made several attempts to engage Multichoice, in that I was at their Customer walk-in centre in Benoni 4 to 5 times spending so much time queuing and finally on the phone with an agent from Multichoice. I was told the same this...'it will be escalated and I would be called with in 48 hrs'...I am yet to be called by anyone claiming to be from Multichoice in an attempt to help me.

I have not been having DSTV service since October 2017 but have an account owing of R4213.11, and was up to date with my previous account they told me to cancel.

I am only asking for someone from Multichoice to step in and help me resolve this unpleasant issue and get me back on viewing my programmes.