Hellopeter
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1 reviews | Active since Feb 2017

27 Feb 2017, 14:02

Help?! No Help at all!!!!

<p>I phoned DSTV callcentre to help me fix 3 channels (black screens) and after 4 calls (one lasting more than 30 minutes!!!) I now have no channels operating!!!! They said the problem is on my side and I have to PAY to get an installer to come and fix THE DISH THAT WAS WORKING FINE BEFORE I PHONED THEM!!!! Unacceptable.</p>

0
Replies (5)
DStv (MultiChoice)
DStv (MultiChoice)'s reply27 Feb 2017, 14:15
Official

Dear Gawie Gouws

We acknowledge receiving your complaint. Feedback will be communicated shortly.

Kind regards

MultiChoice Hello Peter team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply28 Feb 2017, 12:31
Official

Dear Gawie Gouws

We tried contacting you on ***, to no avail.

We will try to contact you again later today.

Should you have any queries, we encourage you to keep in touch with us.

Kind regards

Lebogang

Best regards,

's update28 Feb 2017, 12:56
Reviewer Update

I am available now.

DStv (MultiChoice)
DStv (MultiChoice)'s reply28 Feb 2017, 17:52
Official

Dear Gawie Gouws

We are really sorry that your query ended on this platform as you weren't satisfied with our service.

As discussed, we will listen to the calls and have the matter addressed internally.

Please accept our sincere apologies in this regard.

Should you require further assistance, please do not hesitate to contact us.

Kind regards

Lebogang

Best regards,

's update02 Mar 2017, 00:10
Reviewer Update

This is the response you get for suggesting that I be refunded for getting an installer to fix a problem CAUSED BY YOU.

Thanks DSTV. True to form the customer ALWAYS comes second!