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Eugene F
1 reviews | Active since Apr 2018
24 Apr 2018, 18:20
Help me please!!!!
I don't know what to do. I bought a new decoder and subscribed to the R509/month package. This was on 21/04/2018. I came home and got an error(E600-0) on the screen informing me that my subscription needs to be cnfirmed. I phoned the call center for the 6th time today to try and resolve and had success up to now. I have paid the full amount on a new subscription???? O want answers please.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
24 Apr 2018, 19:23Dear Eugene French
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply24 Apr 2018, 19:23
Official
Dear Eugene French
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
24 Apr 2018, 20:13Good day Eugene
Thank you for taking my call today.
As discussed, I apologise for all the inconvenience caused.
Our technical team is working tirelessly to clear off the error message displayed. Furthermore, you'll be pleased to know that your DStv account is credited for the number of days you could not view the service.
We're here for you, please do keep in touch with us.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply24 Apr 2018, 20:13
Official
Good day Eugene
Thank you for taking my call today.
As discussed, I apologise for all the inconvenience caused.
Our technical team is working tirelessly to clear off the error message displayed. Furthermore, you'll be pleased to know that your DStv account is credited for the number of days you could not view the service.
We're here for you, please do keep in touch with us.
Kind regards
Dinah
Best regards,