1 reviews | Active since Oct 2017
HELP!!!
Good day
Around October 2019 i app**** for a dstv price lock (compact package), it was processed and approved on the 21st October and got delivered a month later. Upon delivery it was discovered that the decoder was actually already registered to someone else and not under my account or ID number. After a straight 3 weeks trying to resolve that, i then asked for the price lock package to be cancelled because no one had a solution for my problem and we were heading towards 3 months without TV at home.
Fedex couriers called and confirmed that that will fetch the decoder (which they have not not).
Now on the 30th i get a debit order of R 428 ( the price lock package). The very same package i asked to be cancelled and did not authorize to activate. I quickly go onto the Dstv App and see now that the decoder not in use is active and they have billed.
The decoder number in question is *** Please, can anyone help me with this.
On my account ***8, i should have two decoders only (an inactive HD decoder, an Explora decoder with PVR function( ***)
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
On behalf of MultiChoice, we would like to extend our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had.
Kindly note, the ticket reference for you escalation is ***. We trust that this query has been dealt with to your satisfaction
However should this not be the case, please do not hesitate to get in touch with us on any of the following platforms;
***
www.dstv.com
***
Kind regards,
Dstv: Hello Peter Team
Best regards,
On behalf of MultiChoice, we would like to extend our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had.
Kindly note, the ticket reference for you escalation is ***. We trust that this query has been dealt with to your satisfaction
However should this not be the case, please do not hesitate to get in touch with us on any of the following platforms;
***
www.dstv.com
***
Kind regards,
Dstv: Hello Peter Team
Best regards,