Hello hello hello where is DSTV ????

What kind of service is this . I wanted to upgrade and went to the online web site to do it and what nothing works and you try to talk to a person NO JOY it rings and immediately cutoff . I cannot believe that a service could go so bad .It is impossible to talk to a person and you pay so that I could get or execute the upgrade BUT NO it doesn't work . I am not difficult but the service is non existent . The same "picture" for the whole country ...So sad for a country with a lot of potential ....