WG
Wendy G
1 reviews | Active since Jan 2019
28 Jan 2022, 11:51
Held to ransom by DSTV
I have an Explora PVR decoder for which I pay extra each month. I regularly record programs to watch at a suitable time. This I have done for years. This morning I attempted to watch something I recorded last night and instead of the recording playing back when I select 'Watch' I get a message E102-29 telling me about the benefits of upgrading. This does not just happen once, it happens every single time I select watch. I am in effect now unable to use the benefits of having an Explora. In other words I am being FORCED to upgrade as I cannot now use my PVR. Never mind that I am a pensioner on a budget and have recently had a lot of money **********ly taken from my bank account. DSTV is going to ****** money from me. I wonder why I am paying R539 for the Compact package and not the stated R409? I was told that this is because I have a PVR. So I am being charged over a hundred Rand for nothing and unless I upgrade I may as well get out my original decoder and throw away the Explora. This is a disgusting way to treat customers. Perhaps it is my punishment for recently downgrading my package from Compact Plus owing to the poor quality of the programmes.
Helpful (0)
Replies (1)0
Replies (1)WG
Wendy G's updateReviewer Update
28 Jan 2022, 14:45The issue has been resolved and I thank you for that. However there are new issues that I am most unhappy with.
Firstly why was I made to pay R75.49 today? What is this for? Why wasn't it deducted as part of my debit order? What notification was I given that it was even owing? Nasty surprises like this leave a very bad taste in the mouth !
In trying to get answers I used your WhatsApp service. I still have no answer about the R75-49, but now have been informed via WhatsApp that another larger amount three hundred and something is owing in April! What is this for? Is this my punishment for downgrading? You have a nerve to be penalising people for downgrading when the programmes you offer are so pathetic. All we get are endless repeats of everything. That is why most people downgrade, as you do not offer value for money. Your product is a disgrace.
Worse still is the fact that at the end of 2021 I tried to downgrade from Compact Plus to Compact, because I wasn't getting value for money and because I am a pensioner with budgetary constraints. I did this via the app, as I did in 2019 when I downgraded from Premium to Compact Plus. On that occasion everything went smoothly. On 15 January 2022 I noticed the amount for Compact was taken from my account AND I noticed I no longer could access CBS Justice, the only Compact Plus channel I ever watched. So I assumed the downgrade I had requested had been implemented. But the App and the WhatsApp message today informs me I am still on Compact Plus! And that I owe money I know nothing about .
Clearly Multichoice employees have no idea how to do their job. The donkey doesn't know what the elbow is doing if I am registered for Compact Plus but can only get Compact channels. If Multichoice is anything like the majority of major companies in this country, I dare say that jobs go to friends and family members of key individuals. Rather employ people who know how to do the job!
Kindly inform me what the R75.49 is about, why I am being forced to pay to downgrade when nothing to this effect was brought to my attention on the App, and why I am being penalised at all if I am actually still on Compact Plus. Also why I am only getting Compact channels if I am considered to be on Compact Plus.
If I do not get satisfactory explanations I shall seriously consider cancelling my DSTV subscription. I am sick of shoddy service, poor quality programmes, confusion and hidden costs. You have disrupted my day and made me stressed and annoyed.
Firstly why was I made to pay R75.49 today? What is this for? Why wasn't it deducted as part of my debit order? What notification was I given that it was even owing? Nasty surprises like this leave a very bad taste in the mouth !
In trying to get answers I used your WhatsApp service. I still have no answer about the R75-49, but now have been informed via WhatsApp that another larger amount three hundred and something is owing in April! What is this for? Is this my punishment for downgrading? You have a nerve to be penalising people for downgrading when the programmes you offer are so pathetic. All we get are endless repeats of everything. That is why most people downgrade, as you do not offer value for money. Your product is a disgrace.
Worse still is the fact that at the end of 2021 I tried to downgrade from Compact Plus to Compact, because I wasn't getting value for money and because I am a pensioner with budgetary constraints. I did this via the app, as I did in 2019 when I downgraded from Premium to Compact Plus. On that occasion everything went smoothly. On 15 January 2022 I noticed the amount for Compact was taken from my account AND I noticed I no longer could access CBS Justice, the only Compact Plus channel I ever watched. So I assumed the downgrade I had requested had been implemented. But the App and the WhatsApp message today informs me I am still on Compact Plus! And that I owe money I know nothing about .
Clearly Multichoice employees have no idea how to do their job. The donkey doesn't know what the elbow is doing if I am registered for Compact Plus but can only get Compact channels. If Multichoice is anything like the majority of major companies in this country, I dare say that jobs go to friends and family members of key individuals. Rather employ people who know how to do the job!
Kindly inform me what the R75.49 is about, why I am being forced to pay to downgrade when nothing to this effect was brought to my attention on the App, and why I am being penalised at all if I am actually still on Compact Plus. Also why I am only getting Compact channels if I am considered to be on Compact Plus.
If I do not get satisfactory explanations I shall seriously consider cancelling my DSTV subscription. I am sick of shoddy service, poor quality programmes, confusion and hidden costs. You have disrupted my day and made me stressed and annoyed.
WG
Wendy G's update28 Jan 2022, 14:45
Reviewer Update
The issue has been resolved and I thank you for that. However there are new issues that I am most unhappy with.
Firstly why was I made to pay R75.49 today? What is this for? Why wasn't it deducted as part of my debit order? What notification was I given that it was even owing? Nasty surprises like this leave a very bad taste in the mouth !
In trying to get answers I used your WhatsApp service. I still have no answer about the R75-49, but now have been informed via WhatsApp that another larger amount three hundred and something is owing in April! What is this for? Is this my punishment for downgrading? You have a nerve to be penalising people for downgrading when the programmes you offer are so pathetic. All we get are endless repeats of everything. That is why most people downgrade, as you do not offer value for money. Your product is a disgrace.
Worse still is the fact that at the end of 2021 I tried to downgrade from Compact Plus to Compact, because I wasn't getting value for money and because I am a pensioner with budgetary constraints. I did this via the app, as I did in 2019 when I downgraded from Premium to Compact Plus. On that occasion everything went smoothly. On 15 January 2022 I noticed the amount for Compact was taken from my account AND I noticed I no longer could access CBS Justice, the only Compact Plus channel I ever watched. So I assumed the downgrade I had requested had been implemented. But the App and the WhatsApp message today informs me I am still on Compact Plus! And that I owe money I know nothing about .
Clearly Multichoice employees have no idea how to do their job. The donkey doesn't know what the elbow is doing if I am registered for Compact Plus but can only get Compact channels. If Multichoice is anything like the majority of major companies in this country, I dare say that jobs go to friends and family members of key individuals. Rather employ people who know how to do the job!
Kindly inform me what the R75.49 is about, why I am being forced to pay to downgrade when nothing to this effect was brought to my attention on the App, and why I am being penalised at all if I am actually still on Compact Plus. Also why I am only getting Compact channels if I am considered to be on Compact Plus.
If I do not get satisfactory explanations I shall seriously consider cancelling my DSTV subscription. I am sick of shoddy service, poor quality programmes, confusion and hidden costs. You have disrupted my day and made me stressed and annoyed.
Firstly why was I made to pay R75.49 today? What is this for? Why wasn't it deducted as part of my debit order? What notification was I given that it was even owing? Nasty surprises like this leave a very bad taste in the mouth !
In trying to get answers I used your WhatsApp service. I still have no answer about the R75-49, but now have been informed via WhatsApp that another larger amount three hundred and something is owing in April! What is this for? Is this my punishment for downgrading? You have a nerve to be penalising people for downgrading when the programmes you offer are so pathetic. All we get are endless repeats of everything. That is why most people downgrade, as you do not offer value for money. Your product is a disgrace.
Worse still is the fact that at the end of 2021 I tried to downgrade from Compact Plus to Compact, because I wasn't getting value for money and because I am a pensioner with budgetary constraints. I did this via the app, as I did in 2019 when I downgraded from Premium to Compact Plus. On that occasion everything went smoothly. On 15 January 2022 I noticed the amount for Compact was taken from my account AND I noticed I no longer could access CBS Justice, the only Compact Plus channel I ever watched. So I assumed the downgrade I had requested had been implemented. But the App and the WhatsApp message today informs me I am still on Compact Plus! And that I owe money I know nothing about .
Clearly Multichoice employees have no idea how to do their job. The donkey doesn't know what the elbow is doing if I am registered for Compact Plus but can only get Compact channels. If Multichoice is anything like the majority of major companies in this country, I dare say that jobs go to friends and family members of key individuals. Rather employ people who know how to do the job!
Kindly inform me what the R75.49 is about, why I am being forced to pay to downgrade when nothing to this effect was brought to my attention on the App, and why I am being penalised at all if I am actually still on Compact Plus. Also why I am only getting Compact channels if I am considered to be on Compact Plus.
If I do not get satisfactory explanations I shall seriously consider cancelling my DSTV subscription. I am sick of shoddy service, poor quality programmes, confusion and hidden costs. You have disrupted my day and made me stressed and annoyed.