Held hostage - DSTV premium

DSTV service is getting worse and worse - its appaling - we have been subscribers since the very beginning of MNET. Our daughter is 26 years old and she has just encountered the fact that DSTV holds subscribers hostage to the PREMIUM package. The new policy on streaming is disgusting. The packages are designed to hold you hostage to the PREMIUM package - Every so often we encounter problems with streaming that support cannot explain - then we have to reset passwords - or they have to ESCALATE the problem. This evening I found a mobile number I dont recognise attached to our profile and support tells me that the number is the original mobile number that was used to register on my account - which is ridicuolus - because my own mobile number has always been the primary registered mobile number