Height of Incompetence

I had an installer check out error code E143 as my extrav view was not working. He resolved the problem costing me a few hundred rands. Tis evening I tried watching the rugby but the extraview decoder showed the same error. The whatsapp platform couldn't assist me so I called the Helpline. The lady who assisted me cleared the error and my extraview works fine but the primary decoder was displaying error code E143. This was frustrating as my primary decoder worked perfectly fine before the call. I called back. After 20 minutes from my cell phone the lady at the call centre in johannesburg couldn't assist me. She tells me I must take the decoder to the walk in centre. I was upset and told her that my primary decoder 30 minutes earlier worked perfectly fine and the error was caused by the previous call centre agent. She asked if I want to speak to her supervisor. I asked for her to call me back as I'm using my cell phone, she tells me that's not possible. Now I have to travel 40ks to fix a problem that was caused by an *********** call centre agent at DSTV.