Heartless and *********** DSTV *****ing over R9 000.00 without feeling guilty of a family not having a Christmas!

This is my second review on the same situation. On the 12th of December 2022, i activated my DSTV and had to make payment. The My DSTV app scrambled up and R10 240.48 was paid. I called Multichoice immediately and they couldnt help me. The 13th December 2022, i called them again and they requested a proof of payment to be sent to them. As i couldnt pull a proof of payment from my bank, i called FNB and they told me that since its was paid from the app no proof of payment can be given only a merch code which should do its JOB! I let DSTV know immediately and the lady instructed me to send a copy of my ID, bank confirmation letter and the merch code and they would do the refund. I heard nothing back and decided to add a review on Hello Peter. About two days after a lady calls me (Ditshwanelo) and told me she will assist me to get my refund back. I pulled a statement and sent it to her and she sent me the below on the 17th of December 2022: "Good day,

Thanks for getting back. We have captured a refund of R9510.42, please allow 3 to 7 working days for the refund to reflect on your end.

Regards, Ditshwanelo" I patiently waited eager for my refund as the payment was my whole salary! It was Christmas, me and my children had no Christmas food, gifts and now running out of electricity and day to day money. It led to me having to borrow money from Sharkloans just to make meets end! We are entering new year and my bank balance is in a minus, and i truly don't know how i will make it through this festive times looking in my children's eyes seeing them also wanting a proper festive season as most adults and kids would want! Two days ago(29 December 2022) i contacted the DSTV live chat very desperately feeling like i am asking to borrow money that is my own! Talking to Nonhlanhla K, she said it was awaiting final aproval. I gave her all my details and she sent me the below: "It normally takes about 7 days, I did notice that the 7 days has passed, so i have requested for finance to process the refund, Please take note of the reference number Ref ***6 for the escalation" and "Please give us 24 - 48 hours for the money to reflect on your account." I once again waited the time period no on the 8th business day from what Ditshwanelo told me it would be 3 to 7 business days. Today the 31st of December 2022, this is the reply i get from Joyce Mfikoe: "Kindly note a refund was not approved because of the amount cupture and the remaining amount on the account were not the same" after i was told its already been processed and i should have the funds in my account within 24 to 48 hours (today 31/12/2022) and she also send me this, and here i realized how heartless and *********** DSTV is: "We will have to recupture the refund again" after i was told on the 17th of December 2022 it have already been captured. She also let me know that i will hear back from them in 7 days... So that means almost mid January 2023 i will have the ability to buy my kids their school requirements, Christmas gift and just something festive to eat that i have worked my a$$ of for the year of 2023 and DSTV gives JACK ****! I urge anyone wanting to use DSTV to rethink as they make up stories and their own rules, the dont educate their staff and most of all dont care about you as a client! Get NETFLIX, Showmax and Disney plus and refrain from getting DSTV and their ******** and heartless ***s!