He is the best

Was unhappy,as have alot of unresolved issues with dstv for the past 10 days after alot of escalation.With no hope of ever getting help from dstv,called in today spoke to Karl who helped me in less than 5 minutes on an extraview query and thank you for turning my bad experience from a guy who never helped me on the 21 oct around half 8pm due to a bad attitude he had.It provides that not every service consultant at dstv is bad.Karl you truly a SUBJECT MATTER EXPERT.You should teach your colleagues how its done.You left me speechless as you were more than helpful and thanks alot to you,your attitude and being competent says alot about you.To your team leader Tshepang,it says alot about your leadership if you have a person like Karl in your team.Please keep that spirit in your team.Thank you alot Karl,loved your work.