have to wait too long to speak to an agent

Good day. Every time I call dstv I have to wait so long to speak to an agent. My airtime always gets finished before I can talk to an agent. So many questions are asked by the recordings on dstv. And now I want to do an upgrade for a day. They say I can only down grade end of the month. What nonsence is that. I am willing to pay for the number of days for the upgrade but now this nonsence. Dstv service has now become disgraceful. I used to do the upgrade and down grade for a few days now the change and we wernt notified about the change. If we were notified I would have made arrangements to make a plan. Terrible terrible service. <br> <br> I will be cancelling my dstv.