NG
Nic G

1 reviews | Active since Feb 2015

26 Feb 2015, 08:24

Have to pay more to have what I had

I'm a premium subscriber where Mnet was not included in the DSTV package but is received on a separate Mnet decoder. This allows to watch DSTV channels on one TV and Mnet on another at the same time. (This however was recently upgraded by yourselves where I had both Mnet on the Mnet decoder and DSTV automatically.) However the Mnet decoder still worked.<br> My DSTV decoder packed up and I had bought a PVR some time back.<br> After changing to my new PVR, they cannot activate my Mnet decoder anymore and I have had I have to buy a Xtra view subscription at an additional R75/month with another decoder I had. <br> Explain why the change of decoder has caused this? Now I don't really have extra view as II have to use that to receive Mnet. <br> What kind of service is this? <br> Why don't you offer an Mnet subscription on a DSTV decoder at the same rate as the Mnet subscription?<br> This is what happens when you have a monopoly. The rules are changed to suit you not the customer.

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply26 Feb 2015, 11:04
Official
Hello ngrujon,

We tried to contact you without any successes.

Please refer to your personal e mail address for more detail pertaining to your query.

Please accept our sincerest apologies for any inconvenience you may have experienced in this regard

Regards
Rupert