1 reviews | Active since Feb 2015
Have to pay more to have what I had
I'm a premium subscriber where Mnet was not included in the DSTV package but is received on a separate Mnet decoder. This allows to watch DSTV channels on one TV and Mnet on another at the same time. (This however was recently upgraded by yourselves where I had both Mnet on the Mnet decoder and DSTV automatically.) However the Mnet decoder still worked.<br> My DSTV decoder packed up and I had bought a PVR some time back.<br> After changing to my new PVR, they cannot activate my Mnet decoder anymore and I have had I have to buy a Xtra view subscription at an additional R75/month with another decoder I had. <br> Explain why the change of decoder has caused this? Now I don't really have extra view as II have to use that to receive Mnet. <br> What kind of service is this? <br> Why don't you offer an Mnet subscription on a DSTV decoder at the same rate as the Mnet subscription?<br> This is what happens when you have a monopoly. The rules are changed to suit you not the customer.
We tried to contact you without any successes.
Please refer to your personal e mail address for more detail pertaining to your query.
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard
Regards
Rupert
We tried to contact you without any successes.
Please refer to your personal e mail address for more detail pertaining to your query.
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard
Regards
Rupert
