LB
Leonie B
1 reviews | Active since Mar 2015
30 Mar 2015, 16:17
HAVE STILL NOT PROCESSED MY EFT PAYMENT!!
Paid my account via EFT on 6 March 2015, it is now the 30th of the month and still they keep asking for this money!!!!!<br> <br> i have sent proof of payment to [Email Removed] 3 times now and 3 agents have sworn to escalate this matter!<br> <br> An absolute nightmare, and im pretty sure they will debit this amount on top of my next monthly debit order and then i will have to fight for that money.<br> <br> so disappointing!
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DStv (MultiChoice)'s replyOfficial
31 Mar 2015, 11:37Hello Leo_B92,
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
We confirm that your payment have been found and allocated to your account. We confirm that your account has been adjusted to reflect the correct amount due on the 3 April 2015.
Thank you for taking the time to point out our service success, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
We confirm that your payment have been found and allocated to your account. We confirm that your account has been adjusted to reflect the correct amount due on the 3 April 2015.
Thank you for taking the time to point out our service success, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
DStv (MultiChoice)'s reply31 Mar 2015, 11:37
Official
Hello Leo_B92,
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
We confirm that your payment have been found and allocated to your account. We confirm that your account has been adjusted to reflect the correct amount due on the 3 April 2015.
Thank you for taking the time to point out our service success, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
We confirm that your payment have been found and allocated to your account. We confirm that your account has been adjusted to reflect the correct amount due on the 3 April 2015.
Thank you for taking the time to point out our service success, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert