1 reviews | Active since Jun 2012
Has issues with a payment after SEVEN weeks!!
I received an e-mail on 22 Feb 2016 stating that a payment made on 02 Jan 2016 via the online payment facility,PayU, was unsuccessful. The issue was with the third party vendor, PayU, NOT the account holder or the account holder's bank! Multichoice now demands payment by 23 Feb 2016 for an error that was caused by THEIR selected online vendor for credit card payments! The amount that Multichoice has an issue with was NOT even reversed into my account and when a call center agent was contacted, she insisted there was an issue with my card and the payment was reversed and even implying that I cannot read my own bank statements! This is an issue between Multichoice and PayU, do not make it my problem. Credit my DStv account or reverse the funds immediately! Do NOT demand a payment for ****up you and vendor made!
We apologise for the delayed response.
There was a system error on PayU's side which incorrectly showed transactions as successful when they were not. When we reconciled the list of payments to actual payments, we picked up the error. For this reason we sent a notification regarding the PayU payments being unsuccessful.
The problem has been fixed and going forward you will be able to make PayU payments without any further hassle. We apologise for the inconvenience caused in this regard.
In the meantime please make a manual payment for your DStv account.
Thank you for your invaluable support.
Should you require any further assistance, please don't hesitate to contact us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
We apologise for the delayed response.
There was a system error on PayU's side which incorrectly showed transactions as successful when they were not. When we reconciled the list of payments to actual payments, we picked up the error. For this reason we sent a notification regarding the PayU payments being unsuccessful.
The problem has been fixed and going forward you will be able to make PayU payments without any further hassle. We apologise for the inconvenience caused in this regard.
In the meantime please make a manual payment for your DStv account.
Thank you for your invaluable support.
Should you require any further assistance, please don't hesitate to contact us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah